The Women’s Housing Company offices will be closed from 12pm on Wednesday December 24th 2025 to 9am Monday January 5th 2026. Our out of hours service can be reached, for urgent repairs or tenancy/housing related issues, on 1300 556 057. Homelessness Support Services in South Western Sydney will remain open for referrals during this time.

Repairs and Maintenance

A safe and well-maintained home is essential for your wellbeing. Women’s Housing Company makes it simple to report repairs, understand what is covered and get professional help to keep your home in top condition. From urgent safety concerns to routine maintenance, our dedicated team ensures that your home remains secure, functional and comfortable. We prioritise fast and reliable service so you can focus on thriving in your home.
Keep your home safe and in great condition

Find all the factsheets, forms and policies you need to manage repairs and maintenance with confidence.

The WHC Responsive Repairs are categorised into four priority levels:

1.
Emergency Repairs
within 4 hours
2.
Urgent Repairs
within 24 hours
3.
Routine Repairs
within 5 days
4.
General Non-urgent repairs
within 14 days

We have tailored policies and procedures for managing our properties that reflect the needs of female tenants, including:

  • Buildings that accommodate women only
  • Prioritising women's need for privacy and security
  • Sensitive asset management such as:
  • Prioritising communication with tenants when maintenance works are due to be conducted at their property or building
  • Follow up with tenants to ensure completion and satisfaction with contractor service
  • Property management tailored to the requirements of women as they age-in-place
  • Highlighting the importance of privacy and safety for women to contractors and suppliers

News & Stories

Iris’s story

Finding stability, purpose and connection through housing and opportunity Iris’s life has been a continual expression of creativity. Her working life has reflected this, with experience spanning fashion, customer service and communications. She knows fabrics, colour and styling in a way that comes from both professional exposure and genuine passion, and she has always found […]

October 1, 2026

What it takes to keep community housing viable

Balancing sustainability, demand and long-term impact For Maria, Executive Manager, Finance and Assurance at Women’s Housing Company, sustainability is about more than financial stability. It is about ensuring we can continue supporting women today and long into the future. Long term sustainability underpins everything we do, from maintaining safe affordable homes to expanding our reach […]

August 10, 2026

Continuous quality improvement

Building better outcomes for women, every day For more than 40 years, Women’s Housing Company has been guided by a commitment to learning, adapting and improving. Rather than waiting for large-scale reviews or reacting to problems after they occur, we embed continuous quality improvement into everyday operations – creating a culture of ongoing reflection and […]

July 15, 2026
Torres Strait Islander flag
Aboriginal Flag
ACKNOWLEDGEMENT OF COUNTRY
The Women’s Housing Company acknowledges the Gadigal people of the Eora nation as the traditional custodians of the land on which we operate, and pays respect to Elders both past and present.

Repairs and Maintenance Overview

Group of Diverse Women